Contact
Email support
We reply as quickly as we can, usually on working days. Please never send passwords by email.
What helps us
- the email address of your account,
- web app or mobile app, and your browser or device,
- a short description of the steps you took and, if relevant, the quotation number.
Pilot phase status
AngebotPilot is currently in its pilot phase. You will not be charged. We are continuously improving features; brief interruptions for maintenance are possible. There is no public status page at the moment – if there is a longer outage, we will let you know by email wherever possible.
The Android and iOS apps are in preparation. Until they are available, please use the web app in your browser – it works on your smartphone too.
Account and login
I’ve forgotten my password.
On the login page, click “Forgot password†(German interface: „Passwort vergessen“). We will send a reset link to your email address. For security reasons, the link is only valid for a limited time.
My account is temporarily locked.
After several failed login attempts, your account is locked for 15 minutes to protect it. Wait a little while or reset your password.
The confirmation email hasn’t arrived.
Please check your spam folder and make sure your email address is spelt correctly. If nothing has arrived after a few minutes, get in touch with us.
How do I delete my account?
In the web app, go to Settings → My account → Delete account (German interface: Einstellungen → Mein Konto → Konto löschen). You’ll find all the details on the Delete your account page.
Quotations and emails
My customer hasn’t received the quotation.
Check the sending status and the recipient address in the quotation’s history. Ask your customer to look in their spam folder. You can also send your customer their personal link another way.
Can I change a quotation after sending it?
Yes. Any changes made after sending are saved as a new version of the quotation, so there is always a clear record of what your customer received.
How do I stop reminders?
Reminders stop automatically as soon as your customer makes a decision or unsubscribes. You set the timing in your company settings, where you can also switch reminders off.
Is online acceptance legally binding?
Online acceptance is a documented declaration by your customer, recording their name and the time, but it is not a qualified electronic signature. Where a specific legal form is required by law, it does not replace that form. AngebotPilot does not provide legal advice.
Which VAT rate should I use?
That is for you or your tax adviser to decide. AngebotPilot calculates with the rates you choose and supports standard VAT, the small business scheme (§ 19 UStG – German VAT Act) and the reverse-charge procedure (§ 13b UStG).
Team and data
How do I invite team members?
Owners and admins can invite other people by email under Settings → Team (German interface: Einstellungen → Team) and assign them a role. The number of users depends on your plan.
How do I export my data?
Customers, quotations and jobs can be exported as a CSV file – ready for Excel and other spreadsheet programs.
Where is my data stored?
The application servers and the database are operated in Germany/the EU. You’ll find the details in our privacy policy; customer data is covered by the data processing agreement (DPA).
We’re happy to answer any other questions by email. You’ll also find frequently asked questions about the product on the home page.